Policies

Policies


Security PolicyCompany Security Policy

We take the security of your personal information very seriously. When you enter sensitive information such as credit card numbers or other personal information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). 

Your sensitive information is safe with us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we in processing. 

When shopping on the Internet, limit your online shopping to Internet merchants, such as Oeveo, that have sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. As you use browsers that support SSL, such as Chrome, Firefox or Internet Explorer, your transactions are secure. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Never enter your credit card information on a website form that does not display one of these symbols in the status bar. 

Another good practice when dealing with Internet commerce is never to include your credit card information in response to emails that ask you for this information. We will never send you emails of this nature. If you receive emails asking for this type of personal information, please forward them to our email at support@oeveo.com so that we can be aware of any fraudulent emails. 

If you have any questions about security on our website, you can send us an email or contact us.


Privacy PolicyCompany Privacy Policy

We are sensitive to the privacy of the information that you share with us. As part of your interaction with Oeveo and our website, we only collect information that we need to successfully process your order, which includes identifying information such as name, email, shipping/billing address, credit card number, and expiration date. From time to time, we will occasionally send you information on new products, services,  and promotions. 

If you do not want to receive communications from us in the future, please send us an email or contact us to let us know that you would like to opt-out of this service.


Return PolicyCompany Return Policy

We make every effort to provide the customer with information necessary for review of the part's design for form, fit and function before ordering and production. 

Oeveo will accept returns based on the following criteria: 

Oeveo Return Policy

We are committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 10 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. 

Stock items are returnable for any reason. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of receipt. No returns will be accepted without notification. In order to provide excellent customer service for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization the shipment may be refused and/or returned to you at your cost. Thank you for helping us provide you with the best service possible. There is a 25% restocking fee unless you re-order in which case the fee is waived. 

Requesting a Return Authorization Number

To return an item, e-mail us at support@oeveo.com to obtain a Return Authorization Number. Please provide the following information in your e-mail: your order number, the item(s) and quantity you wish to return, and the reason for the return. 

Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a FedEx mailing label to return the items at our expense. 

Packaging and Sending Returns

Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.

Once received by our Returns Department, Oeveo accepts full responsibility for all merchandise. We are not responsible for damage during shipment, loss, or theft before the merchandise is in our possession. For valuable items, you may wish to cover the replacement costs in case the package is lost in transit. If a product is being returned as new but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Return Restrictions

Customized and made to order items as well as parts that have been altered in any way are not returnable. 

Return Reasons

If you ordered the item incorrectly, or change your mind about an item, we will refund the purchase price of the unopened, stock item, less shipping costs and a 25% restocking fee. (Note: Made to order items are not returnable) You will be responsible for the cost of returning the item to Oeveo. If we sent you a defective item, an incorrect item, or it was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete please contact us within 2 business days and we will investigate and, if necessary, process a replacement. 

Processing Refunds/Replacements

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within five-seven business days. Allow one-two weeks to receive replacement merchandise. 

Cancellations

Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick up the order for shipment. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products return to shipper. 

Please email us at support@oeveo.com regarding any questions about Oeveo policies.

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